Thursday, May 19, 2011

Sony think I'm a customer, apparently

This morning I opened my gmail inbox to find quite an unusual email - one from Sony apologizing for the recent hack, and requesting me to reset my password.

That would be all well and good with one small issue. I'm not a Sony customer. Never have been, not really intending to be anytime soon. I've never owned a Playstation, or any of their online titles that might make me a "customer". The only thing that I can possibly think of is that I have bought some LucasArts titles in the past - which Sony also have an interest in - regardless of that though, I have never had an account on their site.

My initial thought was that this was a scam - but all of the links in the email seem to check out, as does the email headers. Perhaps I'm missing something though - so I'm posting the original email below. If you can tell me whats going on here - I'd love to hear your opinion

I also went to the site and asked them to send me my username, and reset my old password. With that done I gained access to "my" account. There is not history of me buying anything for them, and under subscriptions I have 3 inactive ones for Free Realms, Star Wars Clone Wars, and Pirates of the Burning Sea - none of which I have ever played or purchased.

My best guess is that my account details for some other service where passed onto Sony at some point in the past. Nice to know that even though I have never ventured near their site, they were nice enough to allow my email and an associated password to be compromised. Now obviously I used completely different passwords for every site, so that not an issue but still its a bit creepy (good old Ironkey - even I can't remember my passwords - one of my forum passwords is Ge0Q&f8VH#g7%Z4wqOB9s~2W*6EId$F5^CN1@SYx!3vn$Kkp~4MD~oLR9mJX0aUA4@PTuj@1rhR&7l^QW5cUF3!ZZ5!ZDib8!E0 apparently :) )

Heres the email - opinions welcome (comment or just tweet me on @bobmcardle)






Delivered-To: robertmcardle@gmail.com

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Wed, 18 May 2011 16:58:30 -0700 (PDT)

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Subject: Important Notice - SOE Game Services Resume

Date: Wed, 18 May 2011 16:57:22 -0700

To: robertmcardle@gmail.com

From: "Sony Online Entertainment" <info@soe.sony.com>



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<td bgcolor="#0e78c9" height="30">&nbsp;&nbsp;&nbsp;<span style="font-family:Arial, Helvetica, sans-serif; color:#FFFFFF; font-weight:bold; font-size:15px;">Customer Service Notification</span></td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">We are pleased to confirm that our services are now back online and more secure. We deeply regret the inconvenience this cyber attack has caused.</td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">We take this issue extremely seriously and want to assure you that the protection of the data you have entrusted to us is of the utmost priority. As a result, we require that you reset your Station Account password as an added security measure, and recommend that you do this immediately if you have not done so already.</td>

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<td align="center" style="color:#4b4b4b;"><a href="http://email.soe.com:80/track?type=click&enid=bWFpbGluZ2lkPTQ3MjEmbWVzc2FnZWlkPTQ2MTcmZGF0YWJhc2VpZD00MzEwJnNlcmlhbD0xMjIzNTYyMDg4JmVtYWlsaWQ9cm9iZXJ0bWNhcmRsZUBnbWFpbC5jb20mdXNlcmlkPTE3OTMxNSZleHRyYT0mJiY=&&&2006&&&https://account.station.sony.com/cam/resetRequired/resetPassword!input.action?theme=soe&cid=EM4721&_mid=4721&_rid=4721.4310.179315" target="_blank"><img src="http://www.soe.com/newsletters/CSN_Emails/CSN_WelcomeBack/PWResetButton.gif" width="256" height="52" alt="Password Reset" border="none" style="border:none; display:block;" /></a></td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">To show our gratitude for your patience and support, SOE is offering a Welcome Back program. As part of this program, you will receive <strong>45 days of game time (30 days plus 1 day for each day of the outage)</strong>, added to your Station Account. This game time applies to any game you have currently or previously activated on your Station Account.</td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">For those customers currently on an active paying plan, this time will be added to the end of your current billing cycle.</td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">For all other customers, your time begins upon your first login to each of the relevant games. Please note, you must log in to the relevant games by <strong>11:59 pm PST August 31, 2011</strong> to claim the game time.</td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">Should you require game software, visit <a href="http://email.soe.com:80/track?type=click&enid=bWFpbGluZ2lkPTQ3MjEmbWVzc2FnZWlkPTQ2MTcmZGF0YWJhc2VpZD00MzEwJnNlcmlhbD0xMjIzNTYyMDg4JmVtYWlsaWQ9cm9iZXJ0bWNhcmRsZUBnbWFpbC5jb20mdXNlcmlkPTE3OTMxNSZleHRyYT0mJiY=&&&2007&&&http://www.soe.com/getthegame?cid=EM4721&_mid=4721&_rid=4721.4310.179315" target="_blank" style="color:#0E78C9;">www.soe.com/getthegame.</a></td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">Additionally, many games are offering a variety of items and special events to welcome players back. Get the <a href="http://email.soe.com:80/track?type=click&enid=bWFpbGluZ2lkPTQ3MjEmbWVzc2FnZWlkPTQ2MTcmZGF0YWJhc2VpZD00MzEwJnNlcmlhbD0xMjIzNTYyMDg4JmVtYWlsaWQ9cm9iZXJ0bWNhcmRsZUBnbWFpbC5jb20mdXNlcmlkPTE3OTMxNSZleHRyYT0mJiY=&&&2008&&&http://www.soe.com/welcomeback/?cid=EM4721&_mid=4721&_rid=4721.4310.179315" target="_blank" style="color:#0E78C9;">Welcome Back Program</a> details.</td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">We continue in our commitment to deliver secure, stable and entertaining games for players of all ages, and again, we thank you for your patience and understanding during this difficult time.</td>

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<td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; color:#4b4b4b;">Sony Online Entertainment</td>

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<td align="center"><span style="font-family:Arial, Helvetica, sans-serif; color:#666666; font-weight:bold; font-size:15px;">THIS IS A CUSTOMER SERVICE NOTIFICATION.</span><br /><br />



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<span style="font-family:Arial, Helvetica, sans-serif; color:#666666; font-size:12px; text-decoration:underline;">SOE Terms of Service</span></a><br /><br />



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<td align="center"><span style="font-family:Arial, Helvetica, sans-serif; color:#333333; font-size:12px;">Sony Online Entertainment LLC<Br />8928 Terman Court - San Diego, CA 92121</span></td>

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1 comment:

Marcus Viertel said...

Same thing happened to me this morning. Never thought I was a customer too, but it seems SOE bought some old game titles and my details were passed on.

I have been looking, but there seems to be no way to delete the account, which is doubly annoying.